Knowledge and conversation design
Define the questions, knowledge sources and languages your assistant should support.
GLOBALBUSINESS SOLUTIONS & AI
AI chatbots
Build conversational assistants for customer support, business information and defined tasks, with agreed knowledge sources and human handoff.
Scope and delivery.
For customer service and internal teams answering recurring questions. We define the assistant’s audience, languages and approved knowledge sources, build the conversation flow, and test responses and handoff to a person before launch.
WHAT WE DELIVER
Services included.
Business system integrations
Connect approved workflows and systems within the agreed permissions and scope.
Evaluation and human handoff
Test representative conversations, define escalation to your team and review the assistant’s responses.
Potential integrations
Potential connections include website chat, a knowledge base, support tickets and CRM records, subject to platform access and agreed permissions.
BUSINESS OUTCOMES
What the engagement helps you achieve.
- Answers grounded in the agreed business knowledge sources
- A defined handoff for questions that need your team
- A review process for response quality and knowledge updates
LET’S TALK
Discuss your project